The project promise.
Creating experiences are at the heart of what we do, so how do we ensure your client experience is also up to scratch? The EC project managers share their promise that gives clients peace of mind that they’re in good hands.
Experience is everything when it comes to customer service. Getting it wrong is costly and can drive your clients away. According to a PwC report, 32% of all customers say they’ll stop working with a company or brand after just one bad experience (Source: PwC Future of Customer Experience Survey 2017/18). So, how can you avoid this fate and instead facilitate a rewarding project experience for all involved?
A project promise communicates with clients what they can expect from us and how we’ll work together. Laying this out at the beginning of your project sets you up for success – at Electric Circus, this means providing both a great service and a great solution.
Get the fundamentals right.
All good relationships need to have communication, trust and understanding. Our 5-point promise provides clients with the assurance that they can believe in their project team to guide the process. Keeping a check on the fundamentals of client service guarantees that clients have a positive and consistent experience working with you.
Our project promise has been curated and is led by EC’s project managers. From the project outset, we promise to: