DHL had a comprehensive digital learning platform for 30,000 employees. However certain groups of colleagues found it difficult to find relevant training. Where this content couldn’t be found, the required training wasn’t being completed, leading to frustrations on the colleagues’ part as well as for managers and L&D teams.
After mapping out the organisational structure and prototyping user flows, we established clear learning pathways for specific roles across their organisation. After we had reviewed the current system, we were able to design a much simpler experience, developing a bespoke tagging system using a series of keywords to personalise content based on user information.
The end result was an intuitive learning system that served up personalised learning pathways based on each user’s profile. Not only was this a better experience for the colleague, it enabled the company and individual employees to track their learning progress, in real time. DHL has seen a huge increase in engagement, and now has complete control over the learning content which ensures a future proofed approach to training their workforce online.